FAQ

Wise Consulting FAQ’S 

Unfortunately, if you’ve been sent this it means all of our operators are currently out of work hours! Please refer to the FAQ’s below and if they do not apply to you simply email us back! 

I’m interested in buying, how does it all work? 

Upon purchase, we will send you an email containing the link to your store and a list of instructions to make sure you’re all set up including how to run ads and a list of separate winning products you can choose to sell if you’d like. 

Dependant on whether you buy a basic or premium store, you will also find an A-Z Dropshipping course sent to you and an additional list of 5 products. 

Each purchase is a 1-time payment.

The store with the best ROI - return on investment is the premium branded OPS but I would recommend the premium general store if this is your first time setting a store up as it will give you a greater experience due to more guidance being provided to help you through your journey. 

Hope this explains everything! 

Installation steps for your new optimised shopify store:

Firstly, after receiving your downloads for your store you will need to use an unzipping software to unzip the download file  This will allow you to gain access to the theme file, product list and vendors which have been mentioned within the product description of the store you’ve purchased

Next, use the shopify sign up link we have attached in the email to sign up for your shopify account. After set up, upload the store theme file to your new account to access your optimised shopify store.

If you are having any issues please watch the youtube video guide before contacting!

I’ve ordered but where is my store? 

You should have received an email containing your store and all the downloads needed for your store. If you open the files, you will see a group of pdfs and theme files. 

Please open the instructions PDF and follow the linked YouTube video, this will simply show you how to upload the store to your own account. Feel free to email us if you have any further questions. 

Where can I find the second email with the link to sign up for Shopify? 

https://shopify.pxf.io/yRzZV3

My theme won’t upload to my account properly, what do I do? 

This will be because you are uploading the "downloads zip". If you open this up, you will see a theme file to upload. If you have been trying with this theme file upload and it still doesn’t work then please make sure you are using a file unzipping software to gain access to all the download files in the original download

This is not what I ordered. I thought the store would be built for me?

The store has in fact been build for you. For security purposes, we are unable to set up the shopify account however if you follow our instructions you are then able to upload the store we have created and decide which products we have selected that you would like. Your store can be operational within minutes of purchase! All this information on what you receive is listed in the product description.

How can I get a refund? 

Unfortunately, as stated in our policies on the Wise website, we operate under a strict no refund policy for all digital products. There is, of course, exceptions as stated in our advertisements. Please read the full terms of our refunds policy before contacting regarding a refund. This policy can be easily accessed from our landing page. 

In short, our only exception to this no refunds policy is if you can show us proof you have actively been using our store for 5 months and made no sales. 

We apologise for any inconvenience! 

If none of these FAQ’S apply to you, please email us back here at wisevirtualconsulting@gmail.com with the heading ‘Help’ and our team will make sure to respond within 24hours!